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Frequently Asked Questions 2017-01-23T20:10:28+00:00

Frequently Asked Questions

If you don’t find the answer you’re looking for don’t hesitate to call us at 813.803.7979

General Questions

Sure we do please just give us a call at 1-813-803-7979 and we will see what we can set up for you.

Absolutely, we do that all the time for customers. Please bring in your phone to one of our locations. To find out if there is a repair locations near you check out our store locator. A technician will call you the same day we receive it with a quote before beginning any work on your iPhone.

Of course! If you have managed to break your cell phone, odds are we can fix it. Browse our repair services.

In addition to iPhone repairs, we offer a wide variety of iPod, iPad, and Mac repairs. If you are interested in a repair please contact a support representative at 1-813-803-7979 or browse our repairs section.

Yes, all repairs carry a 90 day parts and labor warranty which means if you have any issues related to the repair within 90 days we will take care of it free of charge!

Water Damage Service

No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor replacement.

Due to its high cost, The logic board is the only part in the device that is not included in the water damage service. If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.

Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not bring in your device in for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot you will pay nothing so there is nothing to lose.

Sure, please just call a customer service representative at 1-813-803-7979 to make the proper arrangements.

First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next send the device in for our water damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.

Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend bringing the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This why we offer a water damage service specially tailored for water damaged devices.

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

If we are unable to repair your water damaged device for any reason, your payments will be refunded and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.

Our water damage repair service includes a 90-day warranty so if you experience any water related issues caused by the initial water damaged within 90-days, you are covered.

Our 90-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the device.

Glass & LCD Replacement Service

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to GoGoGadgetsRepair@gmail.com and we will do our best to diagnose it.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Yes, all parts and repair services include a 90-day warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced.

Apple Parts

Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are “from Apple” they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.

Repair Locations

We currently have 3 locations in the Tampa Bay Area located in Land O’ Lakes, Wesley Chapel, & Zephyrhills, Florida. Our locations are dedicated to providing all the repair services found an GoGoGadgetsRepair.com to local customers. To find out if there is a repair locations near you check out our store locator.

Almost all repairs can be completed while you wait in 30 minutes or less by one of our experienced technicians. The only repair that cannot be completed while you wait is the water damaged repair service. Water damaged devices generally need to be dropped off for at least 24-48 hours.

Yes, all prices found on GoGoGadgetsRepair.com are the same at all our local repair locations.

No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any repair needed.